A superset of Cultura de Servicio and Modelos Mentales.

This is the bar that we set for ourselves. Also see ‣ and‣.

Summary: We care deeply about what we do

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Ownership: No “out of my hands”.

We take full responsibility for our work, help where we can and ensure problems get addressed rather than ignored.

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• We proactively try to solve problems and unblock others and ourselves.
• We get shit done. And we have the autonomy to do it.
  • Waiting for a review? Do some research on future projects, go clean up something.
  • Assess the impact and ask forgiveness rather then permission.
• We care more about the impact than the output.
  • It’s not about how many PRs we are doing but about how much we improved someone’s life.
• We are ambitious and have urgency on what we do, we know that our biggest leverage is agility and speed.

Counter-balance: Does not mean that we should to try to fix the world and get burned, we should say no and balance it out, but, we at least let people know.

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Collaboration: No egos, no heroes.

We work as a team, share openly, and try to create a safe space for ideas and experimentations to thrive without fear or blame.

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• Discussions are about the subject (ideas, plans, etc) and not about the person.
• The only competition is with your past self.
• Nobody is out of reach for being questioned, be prepared to have arguments.
  • Don’t expect your suggestions to be taken at face value, you gotta earn the trust.
  • Counter-value: Sometimes, even disagreeing, you gotta trust and commit.
• Always ask before assuming (and when assuming, assume good intentions).
• We over communicate. We always give context or a heads up to people of interest.
• Always be kind.

Counter-balance: Does not mean that we always agree on everything and will live happily ever after as a fairy tail, it is expected that we will have friction but it must be respectful.

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Growth: We are always slightly uncomfortable.

We are curious, learn from mistakes, and continuously refine ourselves to get better every day.

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